Hertfordshire Life Food & Drink Awards 2017: Outstanding Customer Service

PUBLISHED: 11:05 25 July 2017 | UPDATED: 11:05 25 July 2017

We reveal the winner of Outstanding Customer Service

We reveal the winner of Outstanding Customer Service


We reveal the winner for Outstanding Customer Service

Nothing makes a business stand out more than excellent customer service, no matter the size of the company. It could be a maitre d’, a hotelier or the person serving behind the cheese counter at the deli; if he or she always greets you with a smile and knows exactly what you want before you do.

This category is sponsored by Porsche, Hatfield - read more about them here.

The finalists...

Brewery Tearooms, Walkern

Since winning this category in these prestigious awards last year, we have been working hard to maintain and exceed customers’ expectations. Our team is therefore particularly thrilled to have made it to the finals again.

Alford Arms, Frithsden

From terrace to bar to dining room, guests can enjoy the same menu and great service throughout. Whether it’s an impromptu pint or a more formal dining occasion (or maybe a bit of both) the Alford takes it all in its stride.

Auberge du Lac, nr Welwyn

The idyllic setting on the water’s edge and the contemporary and carefully curated menus are reason enough to visit Auberge du Lac – but the service guests receive when they arrive and throughout their visit, takes the experience to another level. Restaurant manager Pedro Miramon and his team are knowledgeable, friendly and attentive, and head chef Matthew Edmonds is always keen to meet his guests, often explaining the inspiration behind dishes and providing recommendations.

And the winner is...

Brewery Tearooms, Walkern

The judges said of our winner: Brewery Tearooms show exactly what outstanding customer service looks like. They have fantastic values and the atmosphere is indescribable. There was no question they were the winners due to the fantastic ethos behind the business. There is real warmth and love when you walk in and the staff all echoes this. Just outstanding!


To find out more about our Hertfordshire Food & Drink Awards 2017 and our sponsors, visit www.hertfordshirefada.co.uk.

Were you at the awards? Tweet us your pictures @HertsLife and tag us on Instagram @HertsLife #HertfordshireFADA

Click here to take a look at last year’s winners!

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