HertsHelp – the helpline for Hertfordshire

PUBLISHED: 18:14 09 December 2011 | UPDATED: 20:24 20 February 2013

HertsHelp – the helpline for Hertfordshire

HertsHelp – the helpline for Hertfordshire

More than 150 organisations came together this week to celebrate the official launch of the HertsHelp helpline.

More than 150 organisations came together this week to celebrate the official launch of the HertsHelp helpline.

One of the first of its kind in the country, HertsHelp brings together the expertise of a huge range of services for anyone who needs help or advice of any kind. The service is free and open to people of all ages and aims to find solutions quickly and simply.

HertsHelp is an initiative of Hertfordshire County Council and NHS Hertfordshire, responding to the Government's call for more accessible information, advice and support services to help people to keep well and live independently in their communities. The service is hosted by Herts-based information, advice and advocacy charity, POhWER.

Valerie Harrison, chief executive of POhWER, said: "When people have a problem it can be difficult to find the right information and sometimes people dont feel confident enough to ask for support. By making one call to HertsHelp, we can put someone in touch with one of the organisations in the HertsHelp network and support them to use the advice they receive. We will also check back to see if everything worked as planned."

"Its a tribute to Hertfordshire that so many organisations, both statutory and voluntary, have become part of the HertsHelp network with a commitment to providing the help, information and advice and advocacy that people need."

The launch was attended by representatives of organisations including Age UK, Borough and District councils, the Samaritans, Parental Drug Awareness Service, Age Matters, the Alzheimers Society, Headway and many more.

"We have risen to the challenge in Hertfordshire by bringing together all the good work that these various organisations do and making them accessible as one network," said Colette Wyatt-Lowe, cabinet member for health and adult care at Hertfordshire County Council. "The answers to all problems and issues are there and HertsHelp will enable people to find the answer quickly and easily."

Whatever the question or problem, there is just one phone number to ring - 0300 1234 044 (local call rate) - and the experienced advisers at the other end can provide information in a wide range of formats and refer callers to the relevant experts in the HertsHelp network of organisations.

The service opened to the public in August and has already helped over 1000 callers with a wide variety of issues.

There is a separate minicom number for those hard of hearing - 0300 4562 364. Both this and the main number, 0300 1234 044, are staffed from 9am to 5pm weekdays, with an extra two hours, 5pm to 7pm, on Thursdays. Visit

Visit YouTube to view a short film about some of the people who have been helped by HertsHelp.


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